Local Search Archives

Local Search Stats

Local Search Numbers:

  • 20% of Google's total searches contain a geographic/ local qualifier like a zip code, a city, or a street (Google, SXSW 2011)
  • 3 billion searches each month are for local-based keywords (Google, SXSW 2011)
  • 1 in every 3 Google searches from mobiles are local (Google, CITA Wireless 2010)
  • Half of all Bing mobile searches are local (Bing, CITA Wireless 2011)
  • 30% of all restaurant searches are from a mobile device (Google Mobile blog)
  • 40% of all Google Maps traffic is from mobile phones (Google, SXSW 2011)
  • Google Maps has 150 million mobile users (Google, SXSW 2011)
  • 55% of adult smartphone users surveyed indicated they use their phone for location-based recommendation services (Pew, 2011)
  • 90% of smartphone users search for local information on their phones (Pew Research Center, 2011)
  • 86% of all online searchers use local search to find businesses (Kelsey Group)
  • 40% of AT&T mobile phone users surveyed had searched for a retail establishment on their mobile phone (AT&T-Nielsen, 2011)
  • 66% of AT&T mobile phone users surveyed had searched for a restaurant on their mobile phone (AT&Nielsen, 2011)
  • Mobile phone users are 45% more likely to enter a local based search term than a computer users (Chikita, 2010)

Local Consumer Behavior

  • 90% of searchers perform some offline follow up with businesses they find online such as calling for more information or making a purchase (comscore)
  • 59% of local information seekers visit a business after looking up information on it on their cell phones (Google Mobile Insights)
  • 51% of people would characterize their shopping behavior as research online, buy offline (NPD Group)
  • 61% of online local searches result in an offline purchase (TMP/ comScore)
  • 23% of US searchers surveyed indicated they'd be more likely to make contact with a business that showed pictures in their directory listings (Bright Local)
  • 88.2 million US adults have redeemed an online coupon either online or offline (eMarketer)
  • 21% of US adults surveyed said they had used a search engine to research a shopping decision in the past 24 hours (Pew Internet and American Life survey September 2010)
  • 80% of US adults under 35 consider the Internet their main source of information on local information; for the total population it is 70% (TMP Local Search Study)
  • 89% of adults surveyed by Yelp indicated they used the phone book once a month or less or never (Yelp, 2011)
  • 39% of search engine users surveyed indicated that they "routinely felt frustrated" by not being able to find a local business online (Webvisible-Nielsen, 2009)

Businesses Behavior When It Comes to Local Search and Consumers

  • Only 27% of 1500 businesses surveyed actively optimized their site for local search (Marketing Sherpa)
  • 4 million businesses worldwide have claimed their Google Places profile, Google has created 50 million profiles (Google, SXSW 2011)
  • 51% of businesses surveyed indicated their ability to capture new customers with their website was only "fair" or "poor" (Webvisible-Nielsen, 2009)
  • 17% of the total marketing spend for small businesses will be spent on online marketing in 2011 (BIA Kelsey, 2011)
  • 9% of small businesses surveyed said they felt satisfied with their Internet marketing efforts (Webvisible-Nielsen, 2009)
  • 52% of small business owners surveyed indicated that the phone book was not at all useful to them as a business owner

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.
Bill Enross Inc. - Local Internet Marketing
267 South St FoxboroMA02035 USA 
 • 508-203-1660

Google Places

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Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.

SEO Primer

What is Search Engine Optimization (SEO)?

Search engine optimization (SEO) is a collection of techniques that can be applied to a website to increase the search engine ranking of the site. Search engine ranking is the position that your site occupies when a search is done using keywords you are targeting on your site.

Why is search engine ranking important?

The higher your site's position in the search engine results pages (SERPs) the more people will see it and potentially click on your listing, bringing you more traffic. Google, one of the most popular search engines, list 10 search results per page. Most searchers never look beyond the first page of search results. SEO is important because if you can get your site listed in the Google top ten for your search terms you will get significantly more traffic than if your listing shows up on any subsequent pages.

SEO techniques fall under two broad categories, on-page factors and off-page factors.

On Page SEO

On page factors are all the things you can do on your website to increase SEO. The on page factors usually revolve around keywords, and you use these techniques to let the search engines know what you site is about. On page factors include things like the use of keyword and description meta tags, the use of the alt tag for images, HTML header tags, keyword placement, etc.

Off Page SEO

Off page factors revolve around backlinks, but also involve the use of keywords. Backlinks are the links placed on other sites that point to you site. Backlinks are also known as "inbound links", a term which is often easier to understand. Inbound links are those links pointing towards your site.

Steps You Can Take To Improve Your SEO

1. Always use keyword and description meta tags.

For every page on your site you should have meta tags unique to that page. Meta tags are HTML code found between the tags near the top of the page when you are looking at the HTML code. There's a good reference for using meta tags here: http://www.freelancedesigners.com/tools/meta_tags.cfm

For the keywords meta tag create a comma-separated list of keywords relevant to your site. Keywords don't have to be single words. They can, and should, be keyword phrases relevant to the content of that page.

For the description meta tag write a description of your site that would make someone want to click your link. This meta tag's description is used by some search engines, including Google, as the text description of your site. So it's not just for the search engine's benefit, it's also likely to be seen by a human and it may be the difference between that human clicking on your site's link or another site.

2. Where you have images on your site, always include an alt tag.

The HTML code for including an image in your page has an optional attribute called the 'alt' tag. It's short for 'alternative text'. It was originally intended as a text description to aid viewers surfing with images turned off or using a screen reader so they could get an idea of what an image was about, since they couldn't see it. But search engines also use the alt tag to find out more about what your page is about.

You want the alt tag to contain keywords relevant to your site and the image they are describing. Instead of just putting "header" in the alt tag for your header image, use the opportunity to tell the search engines what your site is about, with something like "Puppy Training Header", if your site is about puppy training. Don't over do it though, you want this description to be concise rather than stuffed with every keyword relevant to your site. Here's a good reference for learning more about image tags: http://www.htmlgoodies.com/primers/html/article.php/3478181

3. Use header tags wisely.

The header tags H1, H2, H3 etc. are used by search engines to figure out what the important keywords for your site are. You can easily change the appearance of the header tags by using stylesheets, so try to use the standard HTML header tags instead of custom styles for your headers. Then just make sure you've got relevant keywords in the headers. The H1 header should contain the primary keyword for your page, the H2 header should contain the secondary keywords for your page, etc.

4. Get backlinks with relevant keywords.

Get backlinks. Lots of them. This should be an ongoing part of your SEO. The more backlinks the better, but you want to grow your backlinks naturally. It looks a lot more natural if you work on getting a handful of backlinks every week than if you suddenly got 10,000 backlinks overnight because you bought them from a link farm. The search engines are watching for these unnatural patterns, and you are likely to be penalized for engaging in such practices.

There are many ways to get backlinks. You can develop relationships with other webmasters to get traditional reciprocal links from other related sites. Participate in forums related to your topic and be sure to have a link to your site as part of your 'signature'. Write articles for article directories which include a link back to your site in the 'bio box'. Create Squidoo lenses or HubPages with, you guessed it, a link back to your site. If you have a blog submit your RSS feed to RSS Aggregator sites, and add it to your Squidoo lens or HubPage. Use Social Bookmarking services to bookmark your pages and encourage your visitors to do the same. Use Twitter to send out a 'tweet' when you post a new article. This is just to get you started, it's not an exhaustive list by any means.

Now that you have some ideas for where to get backlinks, it's important that you choose good anchor text for your backlinks when you can. The anchor text is the text that turns into the hyperlink (it's often blue, sometimes underlined). The search engines also use this text to figure out what your site, or page, is about. So where you can, specify what the anchor text will be. You want to use your main keywords, and variations on your main keywords. Try to vary it a little (that looks natural), while still keeping it relevant of course. Keep in mind that the keywords you use when you are linking to a specific page are not necessarily going to be the same as when you are linking to your homepage.

In some cases you don't have the option of specifying the anchor text. But don't miss the opportunity to specify it where you can. If you trade reciprocal links with another site, specify what you want your anchor text to be. The other webmaster will probably appreciate it because it saves them time having to decide what it should be. When you create Squidoo lenses and HubPages, or for your forum signatures you have total control over your anchor text. Use it wisely.

We've covered just a few basic, but very important, aspects of SEO in this article. This is a very good place to start if you want to improve your sites search engine optimization. Keep applying these techniques until it becomes second nature and you should see an improvement in both your search engine rankings and an increase in the traffic to your site.

So, if you're still having trouble grasping all of this, why not give me a call. I'd be happy to answer any questions you have – no obligation, no cost, no catch. If the only take-a-way you get from the call is a better understanding of how the Internet may help you grow your business, you'll be able to make better choices, and I will have had the chance to share information that I love to talk about. You can reach my office anytime at 508.203.1660. Thanks, Bill Enross

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.

Google Places SEO Tips – 2

Google Places SEO Tips (Part Two)

Towards the end of 2010, Google made a number of changes to the algorithm that determines the position of your Google Places listing. It used to be that businesses without websites ranked equally as well as those without, but this is no longer the case.

This is good news for all businesses who have a company website but not so good for those that don't. While having a website for your business has always been a good idea, it's become more vital as a result of this change.

Here are seven additional tips to help you improve your Google Places' rankings:

1. Pay close attention to your "on page" Search Engine Optimization. This includes the keywords/keyword phrases you are targeting, all standard SEO practices, and ensuring that your business name, address and phone is listed exactly on your site as it is in your Google Places listing.

2. In addition to building backlinks to each page of your site, it's also a good idea to build backlinks to your primary "citation" references (usually found on directory sites like Yelp, InsiderPages, CitySearch, etc.)

3. Build backlinks to your Google Places page itself. As most won't do this, this will give you an added edge.

4. Do some social bookmarking of both the pages where your citation references are found as well as your Google Places listing itself.

5. Use a phone number with a local area code for your primary number. If you're currently using a toll-free phone number, I recommend you get a local "virtual number" and use that instead. You can list your toll-free number as a secondary number.

6. Instead of uploading your images direct to your listing, choose to add them from the web. I recommend you upload your images to either Flickr or Panoramio and make sure to "geo tag" your images with your businesses' address/location information.

7. As with your images, it's wise to "geo tag" your videos as well. This causes your videos to play a dual role… they increase your ability to rank because you've chosen to add them to your listing and because they are now considered to be a citation as well.

In the end, optimizing your Google Places listing is very much like optimizing your website. Your goal should be to give as much helpful information as possible that will benefit those looking for a business like yours and to outperform your competition.

As it takes a significant amount of work to thoroughly optimize a Google Places listing, you will frequently find that your competitors are lacking in one or more of the areas mentioned in this article.

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.

Best Keywords for Local Search

Keywords are the key (no pun intended) to just about everything you will ever do to getting your business noticed on the web. Keywords affect your rankings on search engines, the effectiveness of your ad campaigns, the ease with which potential clients can locate your business etc. Therefore getting the best keywords for your local business is absolutely critical and is the number one step to implement before you do anything.

So how do you get the best keywords for your business? This isn’t difficult to do. It’s just a mixture of common sense and getting free help from keyword tools.

1. Let’s start with the common sense part.

- Take a paper and divide it into 2 columns. Name one column “WHERE” and the other column “WHAT”.

a. In the “where” column, list all the possible words related to the physical location of your business, what locations your business services its clients and where your clients come from. For example, list your street address, your town, your county and your state. You don’t really need to list your country because remember we are focusing on local search terms. If you have multiple business locations, list the branch names too.

b. In the “what” column, list all possible words related to the type of business products and services you sell and offer, including unique aspects of your business niche. For example, if you operate a sushi restaurant that offers karaoke and has an area where sports fans can watch live games, you would list words like sushi restaurant, Japanese restaurant, sports bar, karaoke etc.

2. Getting help from Keyword Tools

Now that you have two keyword lists that describe the where and what of your business, its time to get help from keyword tools that will tell you which keywords are more popular or more likely to be searched for. You want to know the best keywords to use. For example, you would want to know which of two keywords is more important- sushi restaurant or Japanese restaurant. You can find this out by going to Google Adwords.

- You simple type in the entire list of “where” keywords into the search box,
- Tick the box called “ideas containing my search terms”
- Click advanced options and choose your country. Click search. Your results will appear.
- Now on the left hand side of the screen click the phrase box so that your results reflect only the specific phrases you keyed in. Your final results will appear
- If you click on the column titles “local monthly searches,” it will sort out the results from the highest volume to the lowest. Of course the phrases with the highest search volume are the most important keywords for your business.
- Simply repeat this exercise with your “what” words

In our example Japanese restaurant yields more results than the term sushi restaurant (165000 vs. 40500) so it is a better keyword to use. Scrolling down the list we pick up very important information about the phrase “Japanese restaurant in” which has 27100 searches. This shows us that we can append our best “where” keywords to this term too.

Combining the two lists will give you long-tail keywords such as “Japanese restaurant in Boston.”

This 2 step process will complete your keyword research, yielding two lists of powerful and popular keywords for your local business to use in all your web content. Even better is the fact that you can combine these two lists to create a longtail keyword list for even more specific and targeted search results.

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.

Keeping Your Social Media Fans Happy

The secret to keep your Facebook fans, your YouTube viewers, Twitter followers, Linkedin partners, Blog friends happy is summed up in one word: CUSTOMER SERVICE. It really doesn’t get much simpler than that. What works to keep your customers happy offline, works just the same online. Customer service will keep you in business for many years to come and even if you decide to venture into a new business, your personal reputation will be branded positively or negatively by how you treated your customers.

Let’s look at some ways to keep your social media groups happy.

Have a great product

Start off on the right foot and give your customers what they really want from you. It doesn’t matter how many thousands of people are following you on the web, you need to step up and offer consistent quality in your products and services. Because if you don’t that same crowd will turn on you like piranhas and bad-mouth your business on the viral network

Keep your promises

Be a business of your word and don’t make promises you can’t keep. If you promised to send free gifts to subscribers or to launch a product on a certain day or to give a special discount, then do everything in your power to make it happen as you said. You don’t want to be leaving a trail of disappointed people who will never trust you again.

Respond Quickly

There are no excuses as to why you can’t respond to a complaint, question or comment within at least one day. It might be a bit hard if you’re running a one man show, but you can easily outsource to a social media manager or virtual assistant. If they are not responding fast enough, then you need to fire them because they are portraying the wrong image for you business

Positive Attitude

In business, it pays to be humble and willing to listen to what other people have to say, especially your customers. If you are really passionate about your business, it will reflect in your positive behavior as you handle your followers politely, happily and wholeheartedly. Getting short and frustrated even with finicky customer demands will backfire on you because all your negative communication will immediately be seen by all and sundry. And that will spread like wildfire through your social media network

Be human and personal

Always adopt a personal approach with your followers. Don’t write to them as “Dear Subscriber”; instead be on a first name basis and write “Hi John”. Infuse your personality into your customer service- even your quirkiness may stir up affection as people feel you are being real with them. Being human lets people know they are dealing with a fellow soul and not a computer software spitting out robotic answers.

Go the extra mile

The viral nature of social media your business’ salvation or their nightmares so it’s imperative as business owners to really go the extra mile to keep your followers happy. Sometimes even more than you normally would in your brick and mortar store.

I once read on a food blog how someone’s kitchen mixer broke down and when she contacted the manufacturer, they told her to ship it them at her cost and they would see if they could fix it or not. What that company didn’t realize this callous treatment was shared by this lady with tens of thousands of people who view her blog daily. Talk about bad publicity. If they had done their research and put on their customer service hat, they would have offered her free shipping and fixed the mixer for free or better yet offered a brand new mixer.

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.

Google Places SEO Tips – Part 1

Google Places SEO Tips

Through Google Places, formerly called Google Local, you have the ability to create a high-quality free listing for your business whether you currently have a website or not.

While it's relatively easy to create the listing, it can be much more challenging to get your listing to appear on the first page for the keyword phrases you are targeting.

To that end, I offer the following seven tips:

1. Before creating (or claiming) your listing it is important that you do thorough research. You should know what keyword phrases you want to rank for and what your competition looks like for the terms you intend to target.

I recommend that you do not optimize your listing for any keyword phrase that does not currently have a Google Places listing associated with it. If you search Google for a phrase and don't see a Google Places listing, it's best to choose another phrase.

After you've come up with the keyword phrases you plan to target (I recommend 5) it's wise to study your competitors listings to see whether their listings are complete. Have they filled in every field? What keywords are they targeting? Have they used their maximum allotment of photos and videos?

The answers to these questions will give you an idea as to whether you can expect to outrank one of the listings currently found on the first page.

2. Fill out every field completely.

There are approximately 20 fields to fill out when completing your Place Page listing. It is imperative that you fill out each and every field as the omission of even one can negatively affect the ranking of your Places Page.

3. Utilize every available category.

Google will suggest one category specific to your business and require you to use it. However, you can also add more categories and it is important to do so. Using your keyword research, use your remaining keywords as the category names until you have used every additional category available to you.

4. You're allotted ten photos – use them.

It may seem basic, but it's true. Each business owner is afforded the same opportunities when creating their Google Places listings but many don't take advantage of them. Google allows you to use up to ten photos and I encourage you to use every one of them. You can also enhance your optimization efforts by renaming your images to include your keyword phrases before uploading them.

5. You're allotted five videos – use them too.

As it is a bit harder to create videos than photos, you'll frequently find that your competitors fail to use their entire allotment. However, you can create short "slideshow" type videos (which are merely a collection of photos put to motion) quite easily. If you search Google for the phrase, "slideshow maker," you'll find a number of tools that can help you make these types of videos online. You'll need to upload each video to YouTube.com before you can add it to your listing.

6. Understand citations and build as many of them as possible.

A citation occurs whenever an online reference is found for your business and services. In Google's eyes, it's a validation that your business truly exists and that it offers the type of services you list on your Places page.

It's important that your citations closely match the information found on your Places page. You can create your own citations by submitting your information to a variety of online directories including Yellow Pages, Super Pages, CitySearch, Insider Pages, Yahoo Local, Localize and a number of others.

7. Get reviews and ratings.

Google will automatically display reviews it finds on sites like yelp.com, insiderpages.com and demandforce.com. Having a lot of positive reviews is not only helpful for your Google Places SEO, it can help you get business that might have gone to a competitor otherwise. Ask your existing clientele to post a review of your business on the site of your choice and if necessary, offer them some form of bonus for completing the task.

If you spend the time to follow each of these seven tips, you'll be well on your way to getting your Places page listed on the first page for a variety of terms.

Just like traditional SEO however, don't make the mistake of neglecting your listing after completion. While you've completed the majority of the work, it's wise to continually build new citations, get more reviews and ratings and respond publicly to the reviews you receive.

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.

How To Set Up Your YouTube Channel

Developing a YouTube Channel for Your Local Business

If your business doesn’t have a YouTube Channel, you need to read this article and head on over to YouTube and create one.

YouTube channels are like personal TV stations where you can broadcast to the world anything about your business that would interest them. It’s a great medium for product launches, demos, public relation communications, interviews, advertisements, tutorials and so much more. They also provide one place to store all your video files and provide backlinks from your website, blog and social media sites. This improves your business’s SEO ranking as you can also tag each of your videos with keywords. Finally you can get viewers to subscribe to your video channel increasing your base of your local fans.

Here is a step-by-step process how to create a YouTube channel.

1. Go to youtube.com
2. At the top right corner of the homepage, click on “Create Account”
3. You will arrive at a sign-up pages where you need to input the following details:
* Email address
* Username
* Location
* Date of Birth
* Gender
* The option to allow those who have your email address to find your YouTube channel
* The option to receive product-related emails from YouTube
* Your acceptance of YouTube’s term of service
4. Now check your email address for a confirmation email
5. Click on the link provide in the email to activate your registration
6. Go back to YouTube homepage at youtube.com
7. Click on the “sign in” link using your username
8. Note the url of your business YouTube channel as you will use this in your links
9. Upload your videos

After creating your channel and uploading videos, you can embed relevant videos on your website, blogs, Facebook pages and so on.

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.

SEO Terminology

SEO Terminology – 5 Terms You Should Know

One of the reasons Search Engine Optimization seems so complex is that it there are so many foreign terms used. In this short article, I'll list some of the most common terms and will try my best to give you "geek free" definitions.

1. SEO

SEO stands for "Search Engine Optimization." This is a set of techniques and processes used by a SEO Specialist to improve your website's rankings in the search engines for a particular set of keywords, or keyword phrases. Of course, the real goal is to increase targeted website traffic in hopes of generating new business. It's just that this is achieved through better search engine rankings. Studies have proven that the top 1-4 listings get far more traffic than the others found on the page.

2. SEM

SEM stands for "Search Engine Marketing." Defining SEM is a bit tricky as many authorities have varying ideas as to what the term means. However, as a general rule, SEM Specialists use three distinct practices to promote their clients' websites:

– Traditional SEO techniques including both on-page and off-page search engine optimization strategies.
– Buying paid ads from the search engines that offer this type of service… primarily Google, Yahoo and Bing.
– Buying paid "inclusions" from the search engines. This is paying a search engine company for a guarantee that the website will be included in the search.

3. SERPs

SERPs stands for "Search Engine Results Pages." Basically, it's the page that is returned to you whenever you use a search engine. The goal of SEO is to improve your web page's ranking amongst the other "organic" listings in the SERPs.

4. Keyword Phrase

A keyword phrase is any set of words that is searched upon by internet "surfers." It is the goal of the SEO Consultant to determine which keyword phrases are most relevant to your website/business and are likely to bring you targeted website traffic. These keyword phrases are then used in the optimization process with the intent of getting your web page's strong rankings for the chosen terms (aka keyword phrases).

5. Backlinks

Defining backlinks gets a bit tricky only because there are a variety of other terms that mean basically the same thing. You may also hear them referred to as text links, anchor text links, hypertext links, one-way links or contextual links.

A backlink occurs whenever another site links to yours. The link could come from an image or banner type graphic or it could be a linked piece of text. For SEO purposes, the text links are of primary importance with the goal being to get links that include the keyword phrases you are optimizing for.

While there are hundreds of other SEO terms to learn, these will give you a good framework to build upon. Whether you are learning more so you can improve your own site or just want to be able to communicate better with your SEO Specialist, I encourage you to keep studying.

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.

Optimizing Your Google Places Listing

While there is much more to optimizing your Google Places listing than first meets the eye, these five tips will give you a "leg up" on your competition:

1. Fill out every field completely.

There are about 20 fields to fill out when completing your Place Page listing. I recommend that you fill out each and every field as skipping even one can negatively affect the ranking of your Places Page. As a general rule you'll find the more complete your listing is, the better it will rank for the keyword phrases you are targeting.

2. Utilize every category available to you.

Google only requires you to use one category for your listing but will allow you to use up to five. You can get your Place Page ranked for more terms if you include the keyword phrases you are targeting in the category names.

Warning: Don't take this to mean that you can stuff your categories with multiple keyword phrases. I have seen this practice done but it is dangerous and may result in penalties from Google.

3. You can add up to ten photos — add all ten!

Google allows you to use up to ten photos and I encourage you to use every one of them. If you really want to enhance the benefit they bring, consider uploading the images to Panoramio or Flickr and geo-tagging the images with your business address.

4. You're allotted five videos — don't forget to use them too.

Yes, it's a bit harder to create videos than it is photos, but this is actually good news. How, you ask?

Well, you'll find that many businesses don't include a video in their listing and those that do rarely add all five. As I said in tip #1, the more complete your listing is, the easier it is to rank well for the terms you're targeting.

5. Build as many citations as possible.

A citation is an online reference for your business and services. Google uses them to validate that your business truly exists and that it offers the type of services you list on your Places page.

It's extremely important that your citations closely match the information found on your Places page. As you can control the citations you create, it's best if the information matches your Places Page information EXACTLY!

You can create your own citations at directories like the Yellow Pages, Super Pages, CitySearch, Insider Pages, Yahoo Local, Localize and a number of others.

Bill Enross
Owner at Internet Marketing Services helps small business owners get more clients and business from the Internet.
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